IVR or Interactive Voice Response system enables you to manage your business calls expeditiously by mechanically responding to user queries and routing calls to involved agents with none human intervention. It acts as a virtual secretarial assistant for your business giving your whole a a lot of skilled look!
IVR acts as a virtual receptionist for your customers round the clock. With the help of an IVR, customers can connect with agents all the time irrespective of geographical location and time. In addition, it also allows them to drop a voicemail after office hours when no agents are available to answer the calls
IVR can transfer calls to the proper departments while not compromising its speed & accuracy. There would be no decision holding method as within the ancient PBX system. All the method works seamlessly with none human intervention that leads to zero transfer error rate. Hence, makes an ideal client business expertise.